Frequently Asked Questions
We serve the greater Bozeman and Gallatin County area, including Belgrade, Manhattan, Three Forks, Livingston, Big Sky, Gallatin Gateway, Four Corners, and Willow Creek. We also respond to breakdowns along I-90, US-191, and US-89. If you’re unsure whether we cover your location, call us at 406-581-4028 — we’ll confirm right away and dispatch if we can reach you.
If you are an active AAA member, eligible towing and roadside services are covered under your membership plan and billed directly to AAA. For non-members, many auto insurance policies include roadside assistance or towing reimbursement — check your policy for details. Bozeman Road Rescue provides a detailed receipt with every service so you can submit costs to your insurer, AAA, or any employer roadside benefit program for reimbursement.
Yes. Bozeman Road Rescue provides 24-hour towing and roadside assistance, 7 days a week — including nights, weekends, and holidays. Whether you’ve broken down at 2 AM on a weeknight or on Christmas morning, you can reach us at 406-581-4028. Montana weather doesn’t take days off, and neither do we.
Response times vary depending on your location and current demand, but we always give you an honest estimated arrival time when you call — and we keep you updated if anything changes. We are based in Belgrade and serve all of the greater Bozeman area, including I-90, US-191, and US-89. When we say 30 minutes, we mean 30 minutes.
Yes. Bozeman Road Rescue is an official AAA contracted service provider. When you call AAA for towing or roadside assistance in the Bozeman area, we may be dispatched directly as your covered provider. Your eligible services are billed through your AAA membership — no out-of-pocket payment required for covered calls. You can also call us directly at 406-581-4028 and we’ll coordinate with AAA on your behalf.
Look for training/certifications (e.g., WreckMaster), clear pricing, good reviews, safe-practice details (tie-downs, chains), and local authority trust.
Yes. We tow motorcycles using soft straps, padded points, and dedicated procedures to prevent scuffs and tip-overs.
Your exact location, vehicle make/model/color/drive type (AWD/4×4/EV), description of the car problems you are experiencing, destination shop or address, number of people in your vehicle, and any special circumstances (e.g., low clearance, ditch, no spare).
Yes—call with the destination for a quote and availability; we routinely run beyond city limits.
Usually yes. We use low-profile ramps/equipment and can switch methods (flatbed/wheel-lift) based on clearance and angle.
Call 911 immediately, then call us. We’ll prioritize these calls, but for safety purposes, emergency services should also be notified.
Move to a safe location away from traffic if possible, turn on hazards, share your precise location (pin), and in winter, stay warm and visible.
Document concerns immediately and contact us; in general, tow companies owe a duty of reasonable care and will address legitimate damage claims. Your insurer may help coordinate repairs.
If you have roadside assistance coverage, we can provide you with a paid invoice that you can submit to your insurance company for reimbursement. If you’d prefer to have Bozeman Road Rescue help you with your vehicle, you can request that your insurance provider call us directly. Rather than waiting for your insurance company to find a towing company, calling us directly can get service to you faster.
Yes, most towing companies accept multiple forms of payment. However, payment options can vary by state. For example, Arizona towers are required to accept major credit/debit but can’t add card surcharges. When you call us, please confirm your preferred payment method.
Quotes consider hookup/recovery complexity, mileage, vehicle type, and conditions (snow/ice, off-road). We give clear, itemized pricing up front. (Industry ranges vary widely by market and scenario.)
Yes. We’re trusted by Montana Highway Patrol, Gallatin County Sheriff’s Office, and Bozeman PD for recovery work. Tell responders you prefer Bozeman Road Rescue.
Generally yes, within seatbelt capacity—our fleet includes a four-door flatbed with room for passengers. Safety rules apply; we’ll advise on options if your group exceeds seating.
If your vehicle is stuck but otherwise drivable once freed, that’s a winch-out/recovery. If it’s not drivable, we’ll winch and tow to your destination.
With trained operators and correct procedures (e.g., 8-point tie-down on flatbeds and safety chains), towing is designed to protect your vehicle and other motorists.
Yes—EVs/hybrids are transported using EV-safe procedures (usually a flatbed); we follow the owner’s-manual guidance to avoid damage.
Yes. We typically use a flatbed or add dollies so no drivetrain damage occurs—per manufacturer/industry guidance.
It depends on the situation. Flatbeds keep all wheels off the ground (often preferred for AWD/4×4, long distances, or luxury cars), while wheel-lifts are efficient in tight spots; we bring what’s safest for your vehicle.
Yes—jump starts, flat-tire changes, lockouts, fuel delivery, winch-outs/slide-offs, accident recovery and debris clean-up.
Cars, SUVs, pickups, motorcycles, and light/medium-duty trucks; we also handle classic/exotic and low-clearance vehicles with specialty gear.
Greater Bozeman/Gallatin County, including Belgrade and runs toward Big Sky. If you’re along I-90 or nearby backroads, we’ve got you.
ETAs vary with call volume, distance, traffic, and weather; we always send the closest available truck and keep you updated by phone/text. Many towing sites quote ~30 minutes under normal conditions, but that depends on location and workload.